Privacy Policy


Data security in the TLS industry is of tremendous importance, so we make every effort to ensure that the privacy of our customers and website users is treated with full respect and protected in accordance with applicable standards. Below are the principles we follow.

  1. Since our customers place their trust in us, we always use their data fairly and transparently.
  2. Any person who has entrusted us with their personal data has the right to be fully informed about how we use their personal data. We are happy to inform you about the data we collect, how we use it and to whom we transfer it, and we provide information about entities to contact if our knowledge may turn out to be insufficient.
  3. If you have any questions regarding the use of your personal data, please contact us immediately by e-mail at:
  4. We will take all actions justified in our opinion to protect the data against improper use and to secure it.
  5. We comply with all applicable data protection laws and standards and are committed to cooperate with data protection authorities.


To help you to navigate through the Policy we have prepared, we have divided it into sections and created a glossary of terms, which we will use in a way that will be clear for every user.

Table of contents

  1. Definitions
  2. We can be helpful thanks to your information
  3. We want to know your needs
  4. You decide about your personal data
  5. How we share information
  6. Your data security
  7. Only common deliberation protects your personal data
  8. Cookies
  9. Contact us


Personal Data – This is all customer and user data defined in accordance with the GDPR and the Personal Data Protection Act which you import to the FireTMS Program or provide us via the Website;

FireTMS – This is us, FireUp Software sp. z o. o. with its registered office in Rybnik, at the following address: ul. 3 Maja no. 30 flat 6.1, 44-200 Rybnik, registered in the Register of Entrepreneurs kept by the District Court in Gliwice, Economic Department X of the National Court Register under number 0000489669, NIP: 6342819462;

Account – This is an individual profile that will be created for you the first time you log in to the Program. Through the account you are able to use the functionality available to you and the resources of the Program;

Policy – A set of principles, rules and our experience concerning the Processing of Personal Data you are reading just now;

Program – An IT system available online at, via modern web browsers, operating in the Software model as a Service (you do not need to install it on your computer). You can use it to handle transport and forwarding orders and related documents;

Processing – This is the operations we perform on Personal Data. Processing means activities such as collecting, recording, storing, developing, changing, sharing and deleting Personal Data, in particular those operations that lead to the optimal use of the Program;

Terms and Conditions – A document which defines the terms of using the Website and the Program. You can read the current version of the Terms and Conditions by clicking here;

Website – Our company website at;

GDPR – Regulation 2016/679 (EU) of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC;

Act – This is the Polish Act of 10th May 2018 on the protection of personal data.

Undefined and capitalised terms have the meaning given to them by the FireTMS service Terms and Conditions, available at the Internet address: (hereinafter: Terms and Conditions).

We can be helpful thanks to your information

When you are browsing Web pages our servers automatically collect information sent by your browser and this contained in the system logs. This information may include such data as: e-mail addresses, IP addresses, browser type, website visited immediately before entering our website or the Program, and other data. The data collected about the users of the Website do not allow their direct or indirect identification.

FireTMS uses this data only to adjust the displayed content in order to ensure the highest quality of services provided, as well as for statistical, technical, advertising and functional purposes. This allows us to individually adjust the Website to your needs.

We respect your choice, therefore providing Personal Data is always voluntary. Remember, however, that if you do not provide the Personal Data we have asked for, we will not be able to adjust the content displayed to you, send you the desired information or conclude contracts with you.

We have been improving the Website and the Program all the time, therefore, when using them, various information about viewers, including you, may be automatically collected.

We may also use cookies for this purpose.

The Website does not always automatically collect information about you, but if it does, we will always inform you about it.

We want to know your needs

For our cooperation to run smoothly, we need to get to know each other. You already know everything about us, and if you want to know more, contact us using the contact details provided at the end of the Policy.

We want to get to know you better, therefore:

  1. when you are using the Website, we collect data about you: (a) IP address, (b) domain, (c) browser identification data, (d) operating system type and (e) location;
  2. when you are contacting us via the forms available on the Website, we may ask you for the following data: (a) first name, (b) surname (c) e-mail address (d) telephone number (e) position;
  3. when the Program is used, information is automatically collected on the activities performed by the Program user in order to recreate the history, for smooth technical support, and for statistical purposes;
  4. when using our social network sites (Linkedin, Facebook, Instagram), data (location, IP, operating system) is automatically collected for statistical and advertising purposes. One of the most important is to show you the content you are interested in and targeted ads.
  5. if you fill in the contact form included in an ad on Facebook or Linkedin, we may ask you for the following data: (a) first name (b) surname (c) e-mail address (d) telephone number (e) company name,
  6. if you want to become our customer, we will ask you for the data necessary to register the account (the detailed scope of data collected for the purpose of the contract is specified in the Terms and Conditions).
  7. when using the FireTMS Driver application, we collect your data: (a) user’s phone number, (b) location.

When you provide us with Personal Data, we become data controller within the meaning of Art. 4 para. 7 GDPR.

So that you have no doubts – the personal data controller is FireUp Software Sp. z o. o. with its registered office in Rybnik, at the following address: ul. 3 Maja no. 30 flat 6.1, 44-200 Rybnik, registered in the Register of Entrepreneurs kept by the District Court in Gliwice, Economic Department X of the National Court Register under number 0000489669, NIP: 6342819462.

Your Personal Data are processed by us:

  • pursuant to Art. 6 para 1(b) GDPR – when it is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  • pursuant to Art. 6 para 1(f) GDPR – if processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. The legally justified purpose is in particular direct marketing of our products or services;
  • pursuant to Art. 6 para 1(a) GDPR or Art. 18 para 4 of the 18th July 2002 Act on the provision of electronic services (Journal of Laws of 2016, No. 0, item 1030 as amended) – if the data subject has given consent to the processing of his or her personal data. Granting this consent takes place in particular by marking the checkbox next to the declaration of consent to the processing of personal data.

The data of our customers is processed until the completion of the contract, however, subject to the possibility of further use of these data, such as:

  • necessary to pursue claims arising from the performance of the contract;
  • necessary for the purposes of advertising, market research and researching the behaviour and preferences of the Website customers/users, with their consent;
  • admitted for processing on the basis of separate laws or an agreement.

We process your Personal Data:

  1. to contact the user
  2. to answer questions and complaints
  3. to send information regarding changes to the Terms and Conditions, etc.
  4. to adjust the Website to your needs
  5. for marketing purposes – sending you our own commercial information. We always ask for your consent before sending such information. All you have to do is tick the appropriate field in the form when filling out the contact forms;
  6. for FireTMS statistical purposes

You decide about your Personal Data

Remember that you decide on the scope and purpose of Processing. At any time you have:

  • the right to access your data;
  • the right to correct your data;
  • the right to request supplementing, updating and/or correcting of Personal Data, temporary or permanent suspension of data processing or removal if the data is incomplete, out of date, untrue or collected in violation of the law or no longer necessary to achieve the purpose for which it was collected;
  • the right to withdraw consent to the processing of personal data for marketing purposes at any time.

The withdrawal of consent to data processing does not affect the lawfulness of the processing which was carried out on the basis of consent before its withdrawal. If it is found that the processing of personal data violates the provisions of the GDPR, you are entitled to lodge a complaint with the supervisory authority.

How we share information

Due to the specificity of our business, we may sometimes transfer or share your Personal Data with other entities. Such transfer may only take place after we have concluded a contract with another entity.

We do not transfer or share your Personal Data unless you consent to it. We transfer or share only if you have given your consent in advance or if it is allowed by the provisions of generally applicable law.

Your Personal Data may be transferred to countries outside the European Economic Area only if these countries meet the security requirements for Personal Data set out in Directive 95/46/ EC of the European Parliament and the Council of the European Union on the protection of individuals with regard to the processing of personal data and the free movement of this data.

The data collected in accordance with the Policy is valuable research material, therefore we can create and disclose anonymous statements and statistical data on the operation of the Website. However, such statements are not Personal Data, and thus do not allow for any identification of you or other users.

Your data security

We care about the security of all Personal Data entrusted to us, therefore we apply very high security systems and keep confidential all information provided. We fulfil all obligations incumbent on us as the data controller, resulting from the provisions of generally applicable law and justified by our experience.

In order to ensure security:

  1. we use SSL encryption,
  2. we control the methods of collecting, storing and processing information, including physical security measures, to protect against unauthorised access to the system,
  3. we provide access to personal data only to employees, contractors and representatives who must have access to them in order to process them for the controller’s needs. Furthermore, under the contract, they are obliged to maintain strict confidentiality, and in the event of failure to fulfil these obligations, they may suffer consequences, including termination of cooperation.

FireTMS does not share the collected data with third parties, except for situations where it is required by the provisions of generally applicable law, i.e. based on a request of an authority or court authorised to do so. Your Personal Data are therefore processed by FireTMS, inter alia, in connection with servicing concluded contracts, for the time necessary to provide services and for the period in which it is possible to pursue claims in connection with the services provided. If data processing is based on a consent, FireTMS will use this data until its withdrawal. At the same time, for accountability purposes, FireTMS will store data for the period in which they are obliged to keep data or documents containing them to document the fulfilment of legal obligations, including enabling control of their performance by public authorities.

Only common deliberation protects your personal data

Remember that in order for your Personal Data to be safe, you must also take care of it yourself. Therefore, always keep your login details to the Program, both password and login, confidential.

If you share your workstation (computer) with another person, remember to log out each time after using the Program.


We want to improve our website, facilitate the use of it and best adapt it to your needs, therefore, in addition to the information you voluntarily provide, we use cookies, i.e. files containing IT data that are saved on the end device you use, so that it is possible to read them when you use the Website again.

Cookies serve you and us. Their purpose is to adapt the content of the Website to your individual preferences, optimise the use of the Website and its individualisation. Thanks to cookies, we can create statistics on the use of the Website, which allows us to constantly improve it.

Cookies do not cause any changes to the configuration of the end device used by you. This information is used only to create statistics on the functioning of the Website. They may also be made available to external entities, but only when required by law or in the case of entrusting the processing of information about cookies to external entities. We use several types of cookies on Website:

  1. Session – used to identify the user on the Website;
  2. Statistical – used for statistical purposes;
  3. Functional – providing additional system functionality.

Remember that you can always opt out of cookies. Regardless of the web browser you use, you can choose to disable cookies for a specific website as well as for all websites you visit. Information on how to use the above option can be found at the manufacturer of the browser you are using. However, if you decide to stay on the Website without disabling cookies, you consent to their collection.

If you have any questions about cookies, you will find the answers in the “Help” section of your web browser.

Contact us

We are here for you

We like to talk, so if you have any questions or want to contact us for any other reason, you can do so:

  1. to the e-mail address:;
  2. using the tool for ordering calls directly on the Website
  3. directly to the chat adviser assigned to you, who can be found in the Program after creating your Account;
  4. in writing to the following address:

FireUp Software Sp. z o.o.

ul. 3 Maja 30

44-200 Rybnik

FireTMS reserves the right to amend or supplement this Privacy Policy. Any such changes will be published at, therefore, we recommend that you visit our website on an ongoing basis and monitor the validity of the terms of use of the Website by all our users.