frequently asked questions

No. To use the software, you just need Internet access and a web browser.

You do not have to sign an agreement for a fixed period. Our collaboration is based on the terms and conditions accessible on our website. You can use a monthly or annual billing cycle. To withdraw from the service, you just need to stop paying the subscription.

Yes. The data from your computer is sent to FireTMS servers via an encrypted SSL protocol, just as in electronic banking. The safety of our servers is maintained by experienced administrators who ensure compliance with the latest safety standards. Our servers are located in data centres protected against fire, flood, and physical damage. We make backup copies of all data in real-time. All of this means that your data is perfectly protected against both loss and unauthorised access.

Yes. The software does not require installation, you just need access to the Internet and to a web browser. If you know your login and password, you can log in to FireTMS on any computer.

The trial period is 100% free of charge and non-binding. If a user does not buy a subscriptionafter the trial period, the account will expire—you will be able to log in, but most functions will be blocked.

For safety reasons, we do not support Internet Explorer, therefore users will not be able to log in to FireTMS when using it. The preferred and recommended web browser is Google Chrome. To log in to the platform, you can also use the following web browsers: Opera, Firefox, Safari.
Your login and password are case sensitive. They must therefore be typed in in the identical manner as during the account creation.

New users may be added only by a person with administrator rights. To do so, go to Configuration >> Users and select “Add” option on the right side of the screen. After you enter the user’s email address, fill in all the required fields and accept the form, the activation link will be sent to the email address. By clicking on it, the user will be able to activate their account and set up their password.

Each user may be assigned a different role which will limit their access to particular modules. For instance, a person with the “accountant” role will not have access to the cargo or orders module. Each user may be assigned several roles at the same time. In such a case, press CTRL on your keyboard and select the preferred roles. Furthermore, you can also set for each user whether they are supposed to see only their own data or all data under the assigned department.

To add the logo of your company, go to Configuration >> System Configuration >> field “Change Header for Documents.”
The header is put in the top left hand corner of documents. The size of the header is 108 x 787 pixels (height x width). ). The user can add bigger files. For bigger files, the system will decrease the resolution to the largest applicable value, while maintaining the proportions.
Supported file formats: JPG, JPEG, and PNG.

Fixed notes for all issued orders and invoices can be added in Configuration >> Branches >> edit selected Branch >> tab “Invoice Notes” and “Order Notes.”

All company bank accounts can be added in Accounting >> Bank Accounts.

Yes. FireTMS is integrated with such software as:

Small Business,
Symfonia Sage Finanse i Księgowość,
Insert - Rewizor GT,
WFirma,
Insert - Subiekt GT,
Insert - Subiekt Nexo,
Comarch Optima ERP.

It is also possible to export JPK_VAT and JPK_FA files from the system. If your selected accounting systems allows for that, JPK files may be also used for import of data from FireTMS.

FireTMS is integrated with several dozen telematics (GPS) suppliers. To connect your account with telematics, go to Configuration >> System Configuration >> Transport Configuration and press the Add button in Telematics (GPS) Configuration. Select a supplier in the new window and enter your login details to our telematics.