Contractor verification in fireTMS: confidence and transaction security
For transport and forwarding companies, verifying the credibility of contractors is absolutely crucial. Regularly verifying business partners and monitoring credit limits helps to prevent financial risks that could jeopardise a company’s stability. Without the right tools, this process becomes manual, time-consuming, and susceptible to critical oversights. This was the challenge faced by a transport and forwarding company with a fleet of around 70 vehicles. The key objective was to introduce mechanisms that would enable systematic control of the contractor database and enforce established cooperation principles.
The challenge
The company conducted verification processes manually, which caused several issues:
- lack of effective oversight of timely payments for completed services
- prolonged payment cycles that complicated the settlement of ongoing liabilities
- significant employee workload was diverted from operational duties to administrative tasks
The solution: fireTMS
Two areas proved particularly important:
Customer credit limits - the ability to assign limits to individual customers or groups of customers. Once a limit is exceeded, the system automatically blocks the creation of new orders.- Scheduled contractor verification - each contractor was assigned a verification validity period. If verification was not renewed in time, fireTMS automatically blocked further cooperation until approval was granted again.
Business effects of the implementation
Using the contractor management features in fireTMS provided clear benefits:
Reduced financial risk
Thanks to system-enforced limits and automatic blocks, the company was able to avoid building up excessive debt from customers who failed to pay on time.
Increased transparency
Employees gained full access to verification statuses and credit limits, eliminating the need for manual record-keeping.
Time savings
Automation significantly reduced the administrative workload, enabling staff to prioritise customer service and operational activities.
Better contractor management
Despite having a large customer and subcontractor base, the company retained full control over the verification and cooperation processes.
