Centralising the work of multiple branches in fireTMS
Confident operational decisions and full performance control
In transport and forwarding companies, consistent operational processes and unified reporting form the basis of financial predictability. However, when teams operate in separate systems and data is scattered, inconsistencies emerge, decision-making slows down and profitability gaps become difficult to detect. This was the challenge faced by a forwarding company with several branches and dozens of employees. A lack of a unified work environment, differing procedures across locations and manual reporting caused information chaos, hindering day-to-day operational management.
The Challenge
The organisation operated in a multi-system setup, creating specific operational and financial bottlenecks.
- Working in several systems made comparing results and detecting deviations more difficult.
- Different procedures and independent databases led to inconsistencies and reporting errors.
- Manually prepared reports prolonged the decision-making process.
- The lack of advanced analytical tools made it difficult to predict the impact of changes on margins and cash flow.
- There was no single work environment, and procedures varied across departments.
The solution: the fireTMS Enterprise Package and automated reporting
Key components and their impact:
Data consistency and standardised processes - All units now work according to unified procedures on a single dataset within fireTMS. This eliminated discrepancies and enabled precise performance comparisons between branches.- Faster decisions and better financial control - Reports and real-time insights enabled quick responses and the early detection of revenue drops or cost increases, improving financial stability. The reports used included turnover and commission by branch, vehicle cost analysis, completed orders overview, flexible access management. fireTMS settings allow data to be shared or restricted between branches and related companies, enhancing both security and transparency.
- Flexible access management - fireTMS settings allow data to be shared or restricted between branches and related companies, enhancing both security and transparency.
- Fewer errors and higher operational efficiency - Automated data import and the AI assistant for order entry reduce the need for manual corrections, shorten processing time and improve team productivity.
Business results
Rapid diagnostics of unprofitable areas
Automated reports and branch-level views revealed that one branch was consistently unprofitable. This enabled immediate corrective action.
Data-driven decision making
Reports on dispatchers, carriers, costs, revenues and commissions helped to identify the actual sources of issues. The company implemented measures such as: - optimising operational costs - adjusting pricing policies - changing order selection criteria - restructuring the unprofitable branch. These actions improved the company's overall financial performance and operational profitability.
Better financial control and cash flow stability
With real-time access to data, the organisation could respond quickly to rising costs or declining profitability, resulting in more stable cash flow.
Scalability readiness
Standardised processes and reporting enabled the organisation to onboard new employees and expand its business seamlessly within a single, unified fireTMS environment.
Higher efficiency and fewer errors
Operational automation and the AI assistant reduced the manual workload and increased the overall efficiency of the team.
