Unexpected situations along the route have a significant impact on lead times. Do you need tools to keep an eye on all stages of transport? Use the functionalities of fireTMS. It will not only help you improve your transport organisation, but will also provide you with useful information that will enable you to react quickly and take appropriate action. Ongoing transport monitoring is an essential element for carriers and freight forwarders, so read the following article and find out more about it.
Customer panel in fireTMS – freight monitoring
Do you receive questions from your customers about the status of their cargo, and don’t always have the time or opportunity to answer them? fireTMS has an effective solution for you – the Customer Panel. With the Customer Panel, you can give selected customers access to the system (by assigning them the appropriate permissions) and thus ensure that they are able to keep track of the status of their ordered loads. This will not only streamline the process of organising transport, but will also make it possible to react quickly to unexpected situations along the route. Access to the Customer Panel also contributes to fostering positive relations between the parties involved in transport operations and to attracting profitable orders and maintaining business partnerships.
Customer Panel – benefits
A customer who is granted access to the Panel can:
- view lists of forwarded loads,
- enter new loads,
- check the status of loads (vehicle position, loading and unloading status)
- download documents related to the load (e.g. CMR, invoice).
The customer panel allows transport to be monitored from the first loading to the last unloading and will undoubtedly speed up the information transfer between the principal and the contractor.
Efficient transport execution – ETA in fireTMS
Lack of up-to-date information on the status of an order is hindering your transport fulfilment? Do you want to plan and optimise your transports effectively? Use the ETA calculation function in fireTMS, that is the Estimated Time of Arrival. It enables the forwarder or dispatcher to:
- estimate the time of arrival for loading or unloading,
- plan the driver’s working time,
- calculate whether the driver will be able to reach their destination without having to stop en route,
- control the journey and the drivers’ work.
Key benefits of using ETA for transport and forwarding companies:
- efficient order management,
- transport monitoring,
- minimising unscheduled stops and empty backhauls,
- real-time reaction to situations on the road,
- secure delivery in tight timeframes.
ETA in fireTMS can also be useful for controlling the length of daily and weekly rest for drivers. The system has enhanced integration with GBox and Transics telematics, which makes the ETA calculation more precise as it is based on real data. A tool that also supports the estimation of planned arrival times is the fireTMS Driver mobile app for drivers.
Transport monitoring – integration with GPS telematics providers
fireTMS has integrations with 86 GPS telematics providers, including GBox Assist 3.0 advanced telematics and Transics. These support transport planning and monitoring and enable full control of orders. See what else TSL companies can gain.
Integration of fireTMS with GBox telematics
Integracja pozwala użytkownikom fireTMS na bezpośrednie wysyłanie zleceń z systemu na terminal pokładowy kierowcy z pełną informacją o czasie i miejscu załadunku oraz rozładunku, a następnie ich statusowanie. Information on the current location of the vehicle and the stage of transport can be checked in real-time, making transport monitoring much faster. The system also estimates whether the load will be collected on time and, ultimately, whether it has been delivered to the point indicated in the order. In addition, once the load has been delivered, the driver can use a mobile scanner to attach the order documentation required for invoicing. This enables rapid finalisation of the transport.
Key benefits of integrating fireTMS with GBox:
- efficient communication between the forwarder or dispatcher and the driver,
- full transport control,
- possibility for forwarders to react immediately to delays on the route,
- better planning of pick-up times,
- detailed information on the load for the principal.
For more information on integrating fireTMS with Gbox, click here.
Integration of fireTMS with Transics telematics
With this integration, fireTMS users can also send transport orders from the system directly to the driver’s on-board terminal. Before sending the order, the order data and points on the map can be edited. Once the order has been received, the driver can report on the various stages of the order and report on the status of current activities (e.g. traffic jam, refuelling). All information is immediately displayed in fireTMS. This will undoubtedly make the work of forwarders and dispatchers easier, allow transport to be monitored and also enable contact with the driver.
You can find detailed information on the extended integration of fireTMS with Transics here.
Transport monitoring – the fireTMS Driver app
The fireTMS Driver mobile app is another tool that supports transport monitoring and can be called a driver assistant. Thanks to its functionality, it enables fast and efficient communication between the forwarder and the driver and ongoing transport control. Access to information about the current status of the transport allows a quick reaction in the event of unexpected situations on the route. This is very important for transport and forwarding companies, which often have to face them during the execution of orders.
Key benefits of fireTMS Driver:
- sending orders from the system to the driver’s phone,
- chat with the driver,
- order status monitoring,
- truck navigation,
- GPS location system,
- offline and online maps.
The mobile app allows the driver to send documents as attachments. This ensures that all documentation is allocated to a specific order in the system, which ultimately speeds up invoicing after the load has been delivered.
Contact us and see how the functions supporting transport monitoring work in practice.
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